You can pay for your order with Credit card.

Do you have a discount code and how do I use it?
Keep an eye on our Instagram and Facebook and sign up for our newsletter to get informed about current discount codes. If you have found a valid discount code, enter this code during the checkout in the discount code field and the price will be adjusted automatically.

My discount code does not work. How is this possible?
The discount code is case sensitive and not valid in combination with other promotions/sale/discount codes.

How do I sign up for the newsletter?
You can leave your e-mail address at the bottom of our homepage and you will be kept informed of our new products, promotions and discount codes.

How do I pay with my Vaneir gift voucher?
There is a code on every gift voucher. If you want to use your credit, enter this code during the checkout in the discount code field. If the total amount is more than the value of your gift voucher, you can pay the difference with another payment method. If the total amount is less than the value of your gift voucher, this credit remains and you can use it for your next order until the expiration date of your gift voucher.

Can I change or cancel my order?
Once the order has been placed, the order can no longer be canceled or changed.  If you made a mistake, like the wrong address, and you discovered right after placing your order, you can always send us an email.

What do I need to do when I’m in love with an item that’s out of stock?

If you have a product in mind that is currently sold out, you can easily ask by sending an e-mail to vaneir.studio@gmail.com or DM on Instagram.

Shipment

What are the delivery options?
Packages are sent with PostNL, DHL and other local method in your country. We deliver from Monday to Saturday, excluding public holidays. 

To what countries do you deliver?
You can check delivery locations in the table displayed above. Is your country not on the list? Send an e-mail to vaneir.studio@gmail.com

I have a different delivery address than billing address, what should I do?
You can provide a different delivery address during the ordering process. 

What is the delivery time of my order?
You can check delivery timescales in the table displayed above. We do our best to deliver the order as quickly as possible. Please note, deliveries may take longer during holidays and we are not responsible for delays in shipping or delivery due to uncontrollable events.   

How can I track the status of my order?
We send all packages with a track & trace code. Once your package has been sent you will receive an e-mail with the delivery information where you will find this track & trace code. Here you can see the status of your order step by step. You also have the option to track the order in your account. To do this, go to ‘my account’ in the main menu and then click on ‘order history’.

Problems with orders

I have missing/wrong item(s) in my order, what do I need to do?
Despite the proper control that is being carried out in our warehouse, it can of course happen that an order is incorrect. If this is the case, please send an e-mail with your order number and a clear description of what is wrong with the order to vaneir.studio@gmail.com and we will ensure that this will be resolved quickly.

What should I do if I have not received my package in time according the delivery schedule?
We do our best to send orders as quickly as possible. If it nevertheless happens that you have not received your order within the specified period, first have a look at the track & trace link that you received in your confirmation email; here you will find more information about the status of the order. If you cannot resolve this, please contact us at vaneir.studio@gmail.com. We will find out as soon as possible and will inform you right after. Please note, deliveries may take longer during holidays and we are not responsible for delays in shipping or delivery due to uncontrollable events.

Can I return & exchange my product?

Please retain your receipt. VANEIR is always happy to exchange or refund all item(s) using the original method of payment as long as the item(s) are returned in a resellable condition (with original packaging, tags and/or labels) within 3 days from the date of purchase.

Please be advised, however, that the following item(s) cannot be returned:

Innerwear/underwear/swimwear/masks due to hygiene reasons
If there are signs of use or damage
An exception can be made for items deemed faulty and cannot be fixed or replaced by the store as per Consumer Rights Directive 2011/83/EU.

When will I receive my refund?
When we have received your return, we will first check whether it meets the conditions. If it is completely in good order then you will receive a return confirmation by e-mail and we will proceed to a refund of the purchase amount via the payment method used at the time of purchase. A typical refund will take up to 10 business days, that’s 10 business days you returning and us processing it, with up to 5 business days for it to make its way through the banking system. It depends on the payment method how long this takes. 

Do you refund the shipping cost?
In case of return due to our shipping issue, we are responsible for the shipping cost.